Effective Date: 1st September 2025
At Optimus London Property Management (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect personal information about our clients, tenants, and other individuals we work with.
1. Information We Collect
We may collect and process the following personal information:
– Contact Information: Name, address, email address, and telephone number.
– Property Information: Details about properties managed, including insurances, utility bills, maintenance requests.
– Payment Information: Bank details and payment history.
– Communication Records: Correspondence with us via email, phone, or in person.
– Other Information: Any other personal data you choose to provide.
2. How We Use Your Information
We use your personal information for various purposes, including:
– Managing and administering property management services.
– Communicating with you regarding your property or our services.
– Processing payments and keeping records of transactions.
– Conducting maintenance and repairs as requested.
– Complying with legal and regulatory requirements.
3. Legal Basis for Processing Personal Information
We will only process your personal information when we have a legal basis to do so. This may include:
– Your consent (where you have provided it).
– Necessity for the performance of a contract with you.
– Compliance with a legal obligation.
– Legitimate interests pursued by us or a third party.
4. Disclosure of Your Information
We may share your personal information with:
– Contractors or service providers who assist us in providing property management services.
– Financial institutions for payment processing.
– Legal authorities, regulators, or other third parties as required by law.
We will not sell or rent your information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, or destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
You have the following rights regarding your personal information:
– The right to access: You can request a copy of the personal information we hold about you.
– The right to rectification: You can request that we correct any inaccuracies in your personal information.
– The right to erasure: You can request that we delete your personal information, subject to certain exceptions.
– The right to restrict processing: You can request that we limit the processing of your personal information.
– The right to data portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
– The right to object: You can object to our processing of your personal information.
To exercise these rights, please contact us using the contact details provided below.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Optimus London Property Management
Clivedale Building, Sloane Park West, 1st Floor
73-77 Brook Street, London, United Kingdom, W1K 4HX
